Support

How to get help

There’s one person behind CF Ready. When you write, your email reaches whoever wrote the code, and the reply is typed out by hand.

Before you write

Have a look in the app first

In Help and FAQ, use Refresh and check to check rules, activation and plan. On the Checkout rules page you can also reload the Codice Fiscale, PEC and second address line labels from Shopify and, after granting the dedicated permissions, ask CF Ready to manage or restore supported translations.

In your Shopify admin, the Help and FAQ page covers what the app checks and how it behaves when things get awkward: foreign billing, store pickup, accelerated checkouts. It also shows how to go back through the guided setup. We update those answers with the app, so they’re never out of step.

From there you can open the chat, copy diagnostics to paste into your message, or open your mail app with your store’s technical details already filled in.

What to include

What actually helps

• Your Shopify store domain.
• What you expected, and what happened instead.
• The error code, if the app showed one.
• Roughly when it happened.

Your customers’ data isn’t needed. The details above are enough to work out a problem.

Timing

How long we take

We usually reply within one business day.

If it’s blocking your checkout, say so in the subject line: whoever has sales stopped goes first.